Many businesses implement a shared mailbox to manage customer service emails when they’re just starting out. A shared mailbox is an email account that gives multiple users access at the same time to view and send emails. It can initially serve as an easy way to set up and tackle all your customer service emails before you have a dedicated customer service department. Shared mailboxes can work well for a while but will eventually end up having some serious limitations once you start receiving a higher volume of customer emails.
